Privacy and Disclosure Statements
Novato Community Hospital Notice of Privacy Practices
This notice is required by law to inform you of how your health information will be protected, how Novato Community Hospital may use or disclose your health information, and about your rights regarding your health information.
If you have any questions about this notice, please contact the Privacy Officer at 916-297-1709.
See our Notice of Privacy Practice
Download NCH Notice of Privacy Practice
(PDF) (Download a free copy of Adobe Acrobat Reader)
Our Website Privacy Statement
We make the following assurances of privacy for visitors to our website:
The Novato Community Hospital website is designed to provide useful information about our organization and to connect users with physicians, facilities, services and employment opportunities at Novato Community Hospital and within the Sutter Health network.
Our website does not promote or sell products of any kind. We do hope that the information provided encourages the visitor to consider using NCH and the Sutter Health network for medical care, or that visitors might decide to join our organization as an employee, volunteer or donor.
We keep track of visits to our website via an automatic monitoring program that tells us, among other things, how many visits are made to the site; the time of day and date of those visits; and the areas visited. This information is used to evaluate the effectiveness of our site and the effectiveness of any promotion of our site. It helps us answer questions such as these: Are we providing information on our website that is useful? Which information is most useful? How have we made you aware that our website exists?
The monitoring program does not provide us with any personal information about a visitor. We cannot discern the name, address or any other personal information about visitors to our site.
If we wish to gather such personal information, it will be requested via a form on the site that the user voluntarily completes and submits. The form will describe the way in which the information will be used.
Below are links to external websites that may be of interest to you. By choosing these links, you are leaving our website for a website maintained by another organization. While we hope this information is valuable to you, we do not sponsor or endorse these sites, nor can we guarantee the accuracy of the information contained there.
Who Funds Our Website
The Novato Community Hospital website is funded entirely by its operating income. Please visit the About Us section to learn more about our status as a non-profit health care organization.
We accept no outside funding for the creation or maintenance of our website, nor do we accept advertising income in exchange for promotion of any product or service via our website.
Who Oversees Our Website
The Novato Community Hospital Communications and Community Relations Department in Greenbrae, CA, manages the information on our website. Questions, concerns or suggestions can be directed to:
Comments or questions will be routed to the appropriate individual within the organization. You can also contact us via U.S. mail at:
Novato Community Hospital
Communications/Community Relations Department
PO Box 8010
San Rafael, CA 94912-8010
Our Health Information
All health-related information provided via our site is intended to educate and inform visitors about illnesses and conditions and ways to maintain optimum health. It is not intended to diagnose personal physical conditions and is not a substitute for consulting with one's own personal health care provider. By viewing our website health information, you are agreeing to the following terms and conditions:
Our health-related information is derived from two primary sources:
- Our Sutter-aligned physicians and medical experts. Information posted on the site, such as our preventive health guidelines, have been reviewed and approved by clinical leadership groups within the Sutter Health network.
- Our affiliation with HealthWise. The bulk of our health information and education material is provided by HealthWise. You can learn more about the HealthWise Knowledgebase by visiting the Healthwise website. Opens new window
Our Physician Referral Feature
Our physician referral feature is intended to help visitors to our website learn about physicians who are on the active medical staff at Novato Community Hospital and at other Sutter-affiliated hospitals, or who are members of Sutter-affiliated medical groups. The information on each physician in our referral feature is provided by that physician, via the records maintained by the hospital medical staff or the medical group. The information is updated on a regular basis. For more details, the Web visitor is encouraged to call the individual physician's office at the number provided on the website.
Our Job Search Feature
Our job search feature is intended to help connect website visitors with employment opportunities at Novato Community Hospital and the various Sutter-affiliated organizations. The information on current job openings is provided by each Sutter-affiliated organization and is updated on a regular basis. Each Sutter-affiliated hospital, physician group or service is a separate business and therefore a separate employer, with its own employment policies, wage and salary scale and benefit package. Details of employment at Novato Community Hospital or another Sutter affiliate is best determined by contacting that facility.